Submit your claim by sending us a picture that shows the identical product and corresponding price tag showing the lower regular selling price* in-store or online from NTUC Fairprice or Cold Storage.
Price Promise claims may only be submitted via email to [email protected] within 7 days of your original Oak & Barrel purchase.
We will validate and process your claim within 3 business days. You will be notified by email regarding the reimbursement if your claim is processed successfully. The reimbursed credits of the price difference will be presented in a Voucher Code format and can be applied for future purchases.
*Regularly priced refers to in-stock, standard, non-discounted, non-promotional and non-special prices
Sample of accepted photos for submission
Sample of unaccepted photos for submission
Full Terms & Conditions
- Oak & Barrel customer must make a valid non-refunded, non-returned purchase of items on www.oakandbarrel.com.sg. The customer must then follow the instructions as above to submit a Price Promise claim via email within 7 days of purchase.
- Price Promise applies to regularly priced champagne, wine, beer & spirits.
- Price Promise will only compare against in-stock, standard, non-discounted, non-promotional and non-special regular selling prices at NTUC Fairprice grocery stores (FairPrice, Finest, Xtra and fairprice.com.sg) and Cold Storage grocery stores (Cold Storage, Jasons, Market Place, and coldstorage.com.sg).
- Price Promise does not include any online stores, atrium, trade shows, and special events or festivals promotions.
- Price Promise is only valid for identical products on www.oakandbarrel.com.sg. The regular selling price has to apply to an identical individual product in terms of make, model, size, colour, version, packaging, and quantity.
- Oak & Barrel will give you 2x the price difference in terms of Oak & Barrel credits if your purchase would have been cheaper at the above mentioned grocery stores for those specific items regular selling prices.
- Price Promise claims will be paid out in Oak & Barrel Credits for future purchases only and expire after 6 months of issuance.
- Price Promise does not apply in the event of a pricing error, typographical error, or other similar error.
- Oak & Barrel reserves the right to deny Price Promise claims that are being submitted to intentionally abuse or circumvent the intent of the Price Promise.